Faq

  1. How do I book a tour?
    You can book online, by email, or by contacting us via WhatsApp.
  2. What payment methods do you accept?
    We accept major credit cards and other secure online payment methods.
  3. Can I cancel my booking?
    Yes. Cancellations made at least 72 hours before the tour receive a full refund.
  4. Do you offer private tours?
    Yes. We offer private excursions that can be customized to your interests and schedule.
  5. Are your tours suitable for children?
    Most of our tours are family-friendly. Age and height restrictions may apply for certain activities.
  6. Do you provide hotel and cruise port pickup?
    Yes. We offer pickup from hotels, resorts, airports, and cruise ports across Jamaica.
  7. What should I bring on my tour?
    Comfortable clothing, sunscreen, a hat, swimwear (if applicable), towels, cash for personal expenses, and a camera.
  8. Are entrance fees included?
    This depends on the tour selected. The tour description will indicate what is included.
  9. What happens if my cruise ship is delayed?
    We monitor cruise ship arrival times and will adjust pickup times when possible.
  10. How can I contact Fun Tours Jamaica?
    You can reach us by email, phone, or WhatsApp, or through our website.

Before you book

How do I make a booking on your website?

Booking your transfer is quick and easy:

  1. Enter your pickup and drop-off locations.
  2. Select your travel date and preferred pickup time.
  3. Enter your passenger and travel details.
  4. Review your booking and complete the payment.
  5. You will receive a booking confirmation by email with your transfer details.

If you experience any issues during the booking process or need assistance, please contact us at reservation@funtoursjamaica.com, and we’ll be happy to help.

What information do I need in order to book?

What information do I need in order to book?

To complete your booking, please provide the following information:

  • Your pickup and drop-off locations
  • Your travel date and preferred pickup time
  • The number of passengers
  • Your flight number (for airport transfers) or cruise ship name (for cruise port pickups), if applicable
  • The name and contact details of the lead traveler
  • Any special requests, such as child seats, extra luggage, multiple stops, or accessibility requirements

Providing accurate information helps us ensure a smooth and timely transfer.

I cannot find a route I want to book. What to do?

If you can’t find the route you’re looking for, please contact us directly. We offer customized transfers throughout Jamaica and may be able to arrange a route that is not listed on our website. Simply let us know your pickup and drop-off locations, travel date, and the number of passengers, and we’ll be happy to provide a personalized quote.

How do I pay for my transfer?

You can pay for your transfer securely at the time of booking using the payment methods available on our website. If you require an alternative payment option, please contact us, and we’ll be happy to assist you.

Can I book a transfer with more than one stop?

Yes. We can arrange transfers with multiple stops, such as pickups or drop-offs at different hotels, villas, or other locations. Please provide your itinerary when booking so we can confirm availability and advise of any additional charges that may apply based on the route and number of stops.

Before you travel

What luggage entitlement will I have?

Our vehicles can accommodate most luggage requirements. If you will be traveling with a large amount of luggage or oversized items, such as golf clubs, strollers, wheelchairs, or sports equipment, please let us know at the time of booking. This allows us to assign the most suitable vehicle and ensure there is adequate space for both passengers and luggage.

Where will I meet the driver when I arrive?

Your driver will meet you at the designated pickup point listed in your booking confirmation. For airport arrivals, your driver will be waiting in the arrivals area holding a Fun Tours Jamaica sign or a sign displaying your name. For cruise port and hotel pickups, your driver will meet you at the agreed-upon meeting location. Detailed meeting instructions will be provided before your travel date.

What happens if I can’t locate my driver?

If you’re unable to locate your driver, please contact us immediately using the phone number or WhatsApp details provided in your booking confirmation. Our team will assist you in connecting with your driver as quickly as possible. We recommend keeping your phone switched on after arrival so we can reach you if needed. Our drivers will also be monitoring your arrival and waiting at the designated pickup location.

My group size has changed, can I choose another vehicle?

Yes. If your group size changes before your travel date, please contact us as soon as possible. We will do our best to arrange a vehicle that better suits your group’s size and luggage requirements, subject to availability. Any difference in price will be communicated before your booking is updated.

How long will the transfer take?

Transfer times vary depending on your pickup and drop-off locations, traffic conditions, and the route taken. Most airport transfers from Montego Bay take between 15 and 90 minutes. Your estimated transfer time will be provided at the time of booking.

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